Pick-up

The pick-up time is along with the store opening time

Our pick up location is 61 Telson Rd, Unit 1, Markham, ON L3R 1E4

Orders will be ready usually within 24 hours.

If you choose to pick-up, a pick-up notification will be sent through email indicating the order is ready.

For any urgent orders, please purchase the Emergency Fee. Indicate when you would like the order to be ready.

You will have up to 1 week to pick up your order after an email notification is sent. After 1 week, orders containing plants that were not picked up will be cancelled and refunded with a 50% deduction from the original order fee.

 

Delivery

FREE Delivery On All Orders Over $200 before tax and after discount.

No minimum order required.

Delivery would be ready in 1 - 2 days (for $11.99 region, it may take up to 6 days for delivery) you will receive the notification for same-day or next-day delivery. If you have any special inquiry, please contact us

Delivery fees are based on your address postal code and will be displayed during check out.

Richmond Hill/North York/Scarborough/Markham	$5.99
Aurora/Vaughan/Toronto	$7.99
Mississauga/Oakville/Newmarket/Etobicoke	$9.99
Waterloo/Hamilton/Burlington/ Kitchener/Ajax/Pickering/Whitby/Brampton/Oshawa	$11.99

 

Shipping

FREE Shipping On All Orders Over $200 before tax and after discount, exclude extended areas

The shipping rate is based on the shipping carriers. Detail: https://www.shopify.com/blog/shipping-rate-changes

1. Shipping time takes 1 to 6 business days. Feel free to contact us any time regarding concerns about your order or shipping.

2. For non-bear-roots succulents shipping orders, if the soil is wet, we will ship the bare root to prevent the moisture soil damage the succulents' roots during shipment.

3. Once an order is shipped and marked as "Delivered" by the carrier, Springer Garden is no longer responsible for lost, stolen, or misplaced packages. It is the customer's responsibility to ensure safe receipt of the package.

4. Springer Garden is not liable for any stolen packages. We recommend customers provide a secure location for deliveries or request signature confirmation to prevent theft. In the case of parcel theft, we advise filing a claim directly with the carrier or your local authorities.

5. Lost or Missing Packages: If your package is marked as delivered but cannot be found, please contact the carrier immediately. We will assist with tracking and provide available documentation, but liability ends upon delivery confirmation.

 

Canada
ON, QC	$0.00-$200.00	$14.99
	$200.01 and up	Free
AB, MB, BC, SK	$0.00-$200.00	$19.99
	$200.01 and up	Free
PE, NT, YT, NU, NB, NS	$0.00-$200.00	$24.99
	$200.01 and up	Free
NL	$0.00-$200.00	$34.99
	$200.01 and up	Free
U.S.A
Shipping	Only Planters (We do not ship plants)	$19.99 ( We will email you if the shipping fee is exceed the flat fee)

 

* We will automatically cancel your plant order if the shipping address is outside of Canada

We only ship houseplants of the highest quality. During shipping, there may some loss of leaves, which is normal. There is no need to worry, as leaves easily grow back. Also, keep in mind, we cannot control how a third-party shipper delivers your order. We hope you understand that we will always try to do our best to make sure your plants reach you in a healthy state. Some events during shipping, however, are beyond our control.

Please be advised that we will contact you ahead of time before we deliver your plants. Therefore, please confirm receipt of our message before receiving the plants.

For an address out of our delivery area, we offer shipping by the third party. For these areas, we cannot guarantee that plants will be in perfect condition upon receipt. This limitation, however, does not pertain to the containers for the plants.

Always check our Return Policy page when you receive damaged plants.

When checking out, always add your email address to make your order is easy to track.

#Shipping-Costs-Outside-GTA