FAQs

Can you ship plants during the winter?

For any shipping order (outside GTA). If you are buying Korean succulents, we high suggest to add "Winter Protection" to your order.

For Houseplants, we do not shipping it now until next Spring.

Rewards Program

How it works:

Click on the "REWARDS" icon on the bottom left corner of the website and follow the instruction.

When you redeem points, the system formalizes a coupon code for dollars off. If you do not want to use it now, the coupon code can not get back to the points but you can keep it for future use. The coupon code would never expire and you can use it whenever you want. 

How are succulents shipped?

We will wrap up your plants carefully.

For local succulents shipping orders, if the soil is wet, we will ship it as a bare root to prevent the moisture from damaging the succulents' roots during shipment.

For Korean succulents, you will receive the bear-rooted ones as pictured. Please be advised that you are buying an imported plant. To meet CFIA requirements, all plants imported to Canada have to be completely soil-free. Therefore, all roots have been trimmed and washed prior to export.

 

How are houseplants shipped?

Planters and plants, including the soil, are shipped to your listed address in Canada.

Please note that we pack our house plants carefully, so they will not be damaged. If plants appear a bit wilted, give them water, natural light, and ventilation, and they usually will recover fast.

For any plants that are damaged in transit, which you wish to return, check our Return Policy page for further details.

 

Do you ship orders to the U.S.?

We currently only offer to ship planters and plant accessories to the US. Plants are not shipped outside of Canada.

 

Which carrier do you use?

Springer Garden uses the most cost-efficient carrier depending on where the shipment will be going. For any International orders to the US, we will ship using UPS. 

 

Can I combine my orders?
Unfortunately, we are experiencing a high volume of orders, and our packing process is carefully scheduled to ensure timely shipments. So combining could cause delays and potentially damage the plants. All the combination service is stopped.

 

Can I pick up my plants?

Yes, we do offer contactless pick-up services for customers.

Please refer to our Pick-up Page for further details. 

 

What should I do after receiving my order?

If you got your plants from a shipping company, once you receive your package, open it up and take the plant out immediately.

For plants inside of the nursery pots, please allow one week for them to breathe and settle down, then you can try to re-pot or water them. 

For the plants as the plug (no nursery pot but with soil), please water them one week later after you place them into the container.

For the re-potted/bear-rooted plants, you can place them in a small pot with soil, for Korean succulents, after you place them in the pots, dip a little bit of water around the "flower" to moisture the roots. Please allow a few days to 2 weeks for them to settle down and grow roots (the time depends on which type of succulents it is). Once rooted then you can water them regularly. You can try to put out the plants from the soil to see whether it attached to the soil to determine if it is rooted.

 

Why does my plant look different from the descriptions?

We value truthfulness a lot and we always try to make sure all our descriptions match the actual product. However, when it comes to succulents, there are many uncontrollable factors at play. The color might be slightly different depending on the season, light exposure, and transit time.


For example: If the plant experiences etiolation, its value may be less than its normal counterpart. As well, depending on the season the plants were shipped and depending on the shipping destination, you may witness some changes in size, shape, and color. Dehydration is also a huge reason why a lot of succulents look smaller than the descriptions. So when placing orders, please use the descriptions as an estimate of the size rather than as an exact measurement.

 

How to take care of my plants?

Please check our Plants Care blog, there are a lot of caring tips~

 

What should I do if my plant seems not doing well?

We do offer the 14 Day Happiness Guarantee. Shoot us any questions regarding your order 14 days after you place your order, we will make it right. Send us a photo with a brief explanation at info@springergarden.com. We will review your email and get back to you as soon as possible.

 

What should I do if I receive my planters damaged?

If your planter is damaged or broken when you receive it, please send us all the photos of the damaged pots at info@springergarden.com, including packing material to assist us to submit the claim ticket to the shipping company (They may ask you for the photos, make sure you keep everything until we close the case). Once the shipping company closes the claim case, we will issue the refund to you.

 

How long would the "sold out" items be restocked?

We guarantee our quality for all the succulents to be in the best condition. Please allow succulents to spend some time growing. We can not control the time. So I do recommend you add the product you wish to the "Wishlist", subscribe to our newsletter, and follow our Instagram. You will receive the notification when they are back and we will post the announcement every time we restock or have new varieties.

I also advise do not to checkout until the "out of stock" ones are back if you have something in your cart. Because the ones in stock may run out fast and when the "out of stock" ones back, the previous in stock ones may "sold out", then you need to wait for another round again.

 

Any questions?

If you have any questions, please don't hesitate to contact us!